Wednesday, April 04, 2007
Rachel from Cardholder Services
The entire call was illegal on three principal grounds:
- I have no pre-existing business relationship to "Rachel," and my phone number is on the national Do Not Call list. (16 CFR Part 310)
- The call began with a recorded message, rather than with a live human being asking my permission to play a recorded message. (Title 47, United States Code, Section 227(b)(1)(B))
- The recorded message did not state clearly the identity, the telephone number, or the address of the business, individual, or other entity initiating the call. (Title 47, United States Code, Section 227(d)(3)(A)(i and ii))
Technorati tags: Telemarketing, Rachel, Cardholder Services, Do Not Call List, 47USC227
Update: 2007-05-23, received another call from Michelle at Cardholder Services, no caller ID, pressing 8 to be taken off the list was an "invalid option."
Update 2008-03-13: there is a new blog devoted just to our good friends with "Cardholder Services," "Account Services," or whatever they're calling themselves this week. It's called "Stopping Heather with Account Services"